Cancellations / Refund / Returns
Product can be returned in the following ways:-
Currently we do not offer reverse pick up facility
Self-shipment by the customer:
If your location does not fall in the reverse pickup facility availed by our logistic partners, we advise you to send self-ship the product at our warehouse and the parcel should reach to us within 7 days of the return request date. Also, you need to upload the scanned copy of courier slip within 7 days.
However, you need to understand that the all returns are subjected to product quality inspections.
The refund amount will be credited to your The Crazy India account and you can redeem it within the six months to buy any product.
The credited amount will be the amount of the merchandise price and it will be credited once our quality team has inspected the product and are positive. Cash on Delivery charges are non-refundable and will not be included in the refund value.
Also, you need to upload the damaged/ defected product images within the 72 hours of the delivery to start the return procedure. We will replace the damaged/ defected product or give you store credit worth product price, as per your preferences. Once you have made a request, we will start the reverse pickup procedure or ask you to go for self shipment of the product (As per your postal code and logistic partner’s availability). If you have not returned the product with original tags, you are not eligible for replacement or store credits.
What is the procedure of Order Cancellation?
If you have placed an order and you want to cancel it. here is the procedure of order cancellation:
You can cancel any product that you have ordered, you can do it before the product is processed ( within 1 hour of order ). All you need to do is to call/mail us and inform us about the cancellation and if the product is shipped and not delivered, we will ask our logistic partners to take care of the issue.
However, if the delivery is done or order is dispatched , you cannot go for order cancellation. In case you want to cancel it after order get delivered, you need to follow return request procedure and refund amount will be given in website wallet
What if my order not delivered after shipping ?
In case of non delivery of order , we will re-dispatch the order once order get return back to us.
Can i cancel my order after shipping ?
Order can not be cancel after we ship.
Some important facts:
If any return request is cancelled, it will not proceed further.
If you have cancelled the return request and the product is dispatched, you are not entitled for any types of refund/credits/ replacement.
We don’t return the amount in the forms of cash/cheque or NEFT. We offer replacement of the product or give store credits.